Unexpected 2FA ads frightened some customers. “The two-step verification settings have changed,” Coinbase said in an automated message to a large number of its customers on Friday. Unfortunately, this message was sent incorrectly - according to Coinbase, 125,000 of these messages were sent (via email and SMS) to customers whose 2FA settings had not changed.
Building trust? We understand that issues like this can damage that trust. - Coinbase (coinbase) August 28, 2021
Though Coinbase tweeted” Laser [focus] helps build trust and security in the crypto community”, but panic among them. The customer base is understandably affected by it. CoinCheck, QuadrigaCX (not technically hacked), and KuCoin – Coinbase are known for responding to individually hacked clients.< p > Most major financial institutions have electronic fraud insurance and checks “If you are a victim of internet theft, most major banks will handle you,” CFA Bankrate.com told USA Today. There is credible or verifiable evidence that compromising your login information is Coinbase's fault. The potential loss will not be compensated.”
In addition to its strict “hacking is your problem” policy, Coinbase has been repeatedly accused of reacting too slowly to serious customer issues. Twitter's issue, in which it posted false messages, quickly complained to Users who have complained about poor customer service across wallets that have been locked for weeks or months.
Coinbase accidentally reported 2FA changes to 125,000 customers
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