Sopko's service went down on October 30th. Restarting the modem yielded no result, so he called the AT&T service phone number and “followed it.” To restart the system. It did nothing, so AT&T sent a technician to his home in Akron, but the technician repeated the steps Sopko had already taken:
"He went and turned everything on and on. Sobko said. Similar result - no connection. p>
AT&T dispatched a second technician on November 8th. "He did the same," Sopko said. "He said it was an engineering problem and would send an email." The Beacon Journal article states that the company returned a few days after the second technician's visit. "They said they were troubleshooting and said it would be back up in a few hours," he told the newspaper. He had to "chase them" again because AT&T didn't contact him. He finally managed to set a technical date for November 23. But on that day, he “received another message confirming an appointment on November 26. A text on November 26 confirmed an appointment from 2 pm to 4 pm. Sobko said. He did not respond to the text in time, so a new date was set for December 3.
The Beacon Journal continued:
Sopko spoke with the service line again on November 26, and spoke to a representative. "I don't want to be bad with you," he told the agent, "but this continues." 28 days ago. Why? p>
The actor could not give a firm answer, which disappointed Sopko even more, he said, "I'm buying a product that I can't use". He told me something."
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Sopko finally got a call on Tuesday of this week. The company sent home what Supco calls "more advanced technology" on Wednesday, and the technician tested the antenna and found it didn't work and replaced it, which the company installed about a year and a half ago. Mainly these units. It is used in rural areas where there are no cable lines.
Ohio is one of 18 states in which AT&T receives $428 million annually from the FCC for seven years. It will be delivered in 2015. To spread 10Mbps internet using fixed wireless technology to 1.1 million homes and small businesses. It is not known at this time what he will do after leaving the position. h2 > AT&T is still trying to "fix what happened". The Beacon Journal reported that Sopko "received a bill on Tuesday for a month of services she didn't receive," but later received a "credit with an invoice" and gift card for her troubles. "Our technicians have rebuilt Mr. Sopko's internet service and he is satisfied," AT&T told the newspaper. p>
We asked AT&T to explain why it took a month to diagnose and fix the problem. The company did not provide further details, but said it is studying the matter. p>
This is clearly an unacceptable customer experience and does not meet our expectations of how we serve our customers. . We have apologized to Mr. Sopko and moved his account to his. "We are investigating this case to determine what happened and to prevent a recurrence." p>
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