Facepalm: For nearly three weeks now, GIGABYTE has been publicly addressing the issues with its GP-P850GM and GP-P750GM power supplies. Currently, the company has already started releasing a replacement/refund request form. The company's recent breach of information appears to have slowed its plans significantly.
If you remember, the two models in question were reported by hardware inspectors and buyers who had serious quality concerns. Gamers Nexus tested several models and 50% of them failed "explosive ability". Additionally, the team blew up three pilot loading valves in the process. /p>
On August 13, GIGABYTE introduced an over-powered protection (OPP) feature on PSUs. With the GIGABYTE version, this feature is designed to "turn off the unit when the power load is greater than the wattage the unit is designed to operate at." The OPP is set at 120 to 150% on both units, operating at 1.020 watts - 1,300 watts in the 850 watt unit and 900 watts - 1.125 watts in the 750 watt model. The operating range of gigabytes is from 110 to 120%, respectively, or 950W - 1.050W, and 825W - 925W on the 850W and 750W models. For an 850, your serial number must be between SN20343G031011 and SN20513G022635. For 750, coverage range is SN20243G001301 to SN20453G025430.
As indicated on the page, you must contact your distributor or seller if you are purchasing from an authorized GIGABYTE dealer. If you are dealing with authorized dealers that do not participate in direct exchanges or do not provide refunds, you should go through GIGABYTE. Unfortunately, if you purchased from an unauthorized platform such as eBay or Amazon Marketplace, you are only eligible for a replacement and not a refund.
Full details can be found on the GIGABYTE website. p>
GIGABYTE Finally Sends Out RMA Portal for Explosive PSUs