Why it matters: Earlier this week, HP announced the launch of xRServices, an augmented reality-based support service for printer issues for industrial customers. The purpose of this virtual service is to reduce downtime by connecting local technicians with HP engineers via HoloLens headsets. HP says this is an easier and faster way to fix issues with existing support methods such as face-to-face meetings and long-distance calling.
We have already seen that Mercedes-Benz has used HoloLens technology to repair cars, and it appears that the next major use of this headset is in the printing industry. The benefits and performance look the same, as a technician uses a forward-looking (and bulky) Microsoft headset to repair a complex piece of hardware with virtual instructions, 3D overlays, and gestures. p>
HP wants to use the hardware for this purpose. Troubleshoot industrial printers as part of the recently launched xRServices software. HP says that instead of an engineer traveling on site to assist the technician, the augmented reality experience allows for faster repair times, as on-site technicians are guided virtually by the company's engineers who feel their presence physically. p>
Designed by HP Industries. Premium printers only, so don't expect high-tech service the next time your home printer runs out of ink or breaks down. HP says it has developed a step-by-step live simulation process to help new hires arrive faster. It currently operates xRServices in beta with select clients in the United States and Japan. p>
It will be interesting to see the effectiveness of augmented reality in troubleshooting printer problems. Using HoloLens headsets for customer support appears to be another step in building the Metavars ecosystem, something Microsoft is currently focusing on with other business-focused services. p>
New HP Customer Support Software Uses Microsoft HoloLens 2 to Troubleshoot Industrial Printers